Payment Policy
Last updated: 27 August 2026
This policy explains how payments work on honey-peak.com, including recurring subscription billing. Please read it before ordering.
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ACCEPTED PAYMENT METHODS
Credit and debit cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Digital wallets
- Apple Pay
- Google Pay
We do not accept cash, cheques, bank transfers, cryptocurrency or payment on delivery.
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CURRENCY
Prices are displayed and charged in your local currency where we support it. Your country and currency are detected automatically and shown at checkout before you confirm payment.
The price you see at checkout is the price you are charged.
If your card or wallet is issued in a currency we do not support, your bank converts the amount at their prevailing exchange rate and may add a foreign transaction fee. These charges are set by your bank, not by Honey Peak, and are outside our control.
Exchange rates are updated regularly, so local prices may shift slightly over time. Any subscription renewal is charged at the rate applying on the renewal date.
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TAXES AND DUTIES
Prices shown are exclusive of VAT, GST, sales tax, customs duties and import charges unless stated otherwise at checkout.
Where we are required to collect tax, it is calculated and displayed at checkout before you confirm payment.
For international orders, your customs authority may charge import duties or local taxes on arrival. These are payable by the recipient and are not collected by us. Full details are in our Shipping and Delivery Policy.
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PAYMENT SECURITY
All transactions are processed over a secure, encrypted connection.
Honey Peak does not store, process or have access to your full card number. Card details are handled directly by our PCI DSS compliant payment processor.
Apple Pay and Google Pay transactions use tokenisation. Your actual card number is never shared with us.
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AUTHORISATION
By submitting payment you confirm that you are the authorised holder of the card or wallet account, or that you have permission from the account holder to use it.
We may decline or cancel any order where payment cannot be verified, where we suspect fraud, or where the billing details do not match the account on file. If we cancel a paid order we refund you in full.
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SUBSCRIPTION BILLING
All purchases on honey-peak.com are recurring subscriptions.
How it works: Your card or wallet is charged at checkout for your first order.
It is then charged automatically every 28 days for each subsequent delivery.
Each charge is the same price and quantity as the plan you selected at checkout.
Billing continues until you cancel.
Shipping is free on every delivery.
The exact price, quantity and billing frequency of your plan are shown at checkout before you pay, and repeated in your order confirmation email together with your next billing date and cancellation instructions.
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HOW TO CANCEL
You can cancel at any time, for any reason. There is no cancellation fee, no penalty and no minimum commitment.
Three ways to cancel
- Visit the cancellation page on our website and follow the steps. Effective immediately.
- Log in to your membership page, or use the manage subscription link in any Honey Peak email, and select Cancel.
- Email info@honey-peak.com or call +1 307-443-5633. We process it within 1 business day and confirm by email.
Cancelling stops all future charges.
To avoid being charged for your next delivery, cancel at least 12 hours before your next billing date. Your next billing date is shown on your membership page and in every renewal reminder email.
A cancellation made after a renewal charge has already been processed does not stop that shipment.
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PAUSE, SKIP OR CHANGE
You can pause your subscription, skip a delivery, change your delivery frequency, change your plan size or update your payment and shipping details at any time on your membership page, or by contacting customer service.
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FAILED PAYMENTS
If a renewal payment is declined we retry the charge and email you to update your payment details.
If payment is not resolved within 30 days we may cancel your subscription. No further charges are attempted after cancellation.
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PRICE CHANGES
If we change your subscription price we notify you by email at least 30 days before the change takes effect, so you can cancel first if you choose.
Price changes never apply retroactively to charges already processed.
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PROMOTIONAL OFFERS
From time to time we run introductory offers, bundle pricing or limited time promotions. The terms of any offer, including what price applies to your first order and what price applies to renewals, are stated on the offer itself and at checkout before you pay.
Where an introductory price applies to your first delivery only, the renewal price is shown clearly at checkout and in your order confirmation email before any renewal charge is made.
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REFUNDS
Refunds are always issued to the original payment method used for the purchase. We cannot refund to a different card, to a bank account or by any other method.
Refunds on Apple Pay and Google Pay orders are returned to the card linked to that wallet at the time of purchase.
Approved refunds are issued within 14 days. Your bank may take a further 3 to 10 business days to post the refund to your account.
Refunds are processed in the currency of the original transaction. Exchange rate movement between purchase and refund may cause a small difference in the amount you receive.
Full details are in our Refund and Return Policy.
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DISPUTED CHARGES
If you do not recognise a charge from Honey Peak, contact us before opening a dispute with your bank. Most issues are a subscription renewal and we can resolve them the same day.
Charges appear on your statement as HONEY PEAK.
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CONTACT
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time