Payment Policy
Last updated: 18 October 2026
This policy explains how payments work on honey-peak.com, including recurring subscription billing. It forms part of our Terms & Conditions. Please read it before ordering.
──────────────────────────────
ACCEPTED PAYMENT METHODS
Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
Digital wallets: Apple Pay, Google Pay, Shop Pay, PayPal
The methods available to you are shown at checkout and may vary by country. We do not accept cash, cheques, bank transfers, cryptocurrency or payment on delivery.
──────────────────────────────
CURRENCY
Prices are displayed and charged in your local currency where we support it (USD, CAD, GBP, AUD). Your country and currency are detected automatically and shown at checkout before you confirm payment. The total you see at checkout is the amount we charge.
If your card is issued in a currency we do not support, your bank converts the amount at its own exchange rate and may add a foreign transaction fee. Those charges are set by your bank, not by Honey Peak.
Local prices may change slightly over time as exchange rates move. Subscription renewals are charged at the local price in effect on the renewal date, subject to the price change notice in our Purchase Options Cancellation Policy.
──────────────────────────────
TAXES AND DUTIES
United States: applicable state and local sales tax is calculated from your shipping address and shown at checkout before you pay. It is recalculated on each renewal at the rates then in effect.
Outside the United States: unless tax is shown and charged at checkout, import duties, VAT, GST, HST, customs and brokerage fees are not included in our prices and are payable by you to your customs authority or carrier on delivery. Full details are in our Shipping Policy.
──────────────────────────────
PAYMENT SECURITY
All transactions are processed over an encrypted connection by PCI DSS compliant payment processors. Honey Peak never sees, stores or has access to your full card number. Apple Pay, Google Pay, Shop Pay and PayPal use tokenisation, so your card number is never shared with us.
──────────────────────────────
AUTHORISATION
By submitting payment you confirm that you are the authorised holder of the card or wallet account, or that the account holder has given you permission to use it.
You authorise us and our payment processors to charge your payment method for your first order and for each subscription renewal until you cancel.
We may decline or cancel any order where payment cannot be verified, where we suspect fraud, or where billing and account details do not match. If we cancel a paid order, we refund you in full.
──────────────────────────────
SUBSCRIPTION BILLING
All purchases on honey-peak.com are subscriptions.
- Your payment method is charged at checkout for your first order.
- It is then charged automatically every 28 days for each renewal.
- Each renewal is the same plan, quantity and price you selected at checkout, plus applicable tax.
- Billing continues until you cancel. Shipping is free on every delivery.
The price, quantity and renewal frequency of your plan are shown at checkout before you pay, and repeated in your order confirmation email together with your next billing date and a direct cancel link.
──────────────────────────────
HOW TO CANCEL
You can cancel anytime, for any reason. No cancellation fee, no penalty, no minimum commitment.
- Online: your member portal at honey-peak.com/pages/customer-portal, then Subscription, then Cancel. Effective immediately.
- Email: info@honey-peak.com from the email address on your order. Processed within 1 business day.
- Phone: +1 307-443-5633 during support hours. Processed within 1 business day.
Cancel at least 48 hours before your next billing date to avoid that charge. Your next billing date is shown in your member portal. Full details are in our Purchase Options Cancellation Policy.
──────────────────────────────
PAUSE, SKIP OR CHANGE
You can pause, skip a delivery, change your delivery date or plan size, and update your payment and shipping details anytime in your member portal or by contacting us.
──────────────────────────────
FAILED PAYMENTS
If a renewal payment is declined, we email you and retry the charge up to 3 times over 30 days. If payment is not resolved within 30 days, your subscription is cancelled automatically and no further charges are attempted.
──────────────────────────────
PRICE CHANGES
If we change your subscription price, we email you at least 30 days before the new price applies, so you can cancel first if you choose. Price changes never apply to charges already processed.
──────────────────────────────
PROMOTIONAL OFFERS
Introductory offers, bundle pricing and limited-time promotions are subject to the terms stated on the offer and at checkout before you pay, including what applies to your first order and what applies to renewals. Where an introductory price applies to your first delivery only, the renewal price is shown at checkout and in your order confirmation email before any renewal charge.
──────────────────────────────
REFUNDS
Approved refunds are always issued to the original payment method, in the currency of the original transaction. We cannot refund to a different card, a bank account or by any other method. Refunds on wallet orders return to the card linked to that wallet at the time of purchase.
Approved refunds are issued within 14 days. Your bank may take a further 3 to 10 business days to show the refund. Exchange rate movement between purchase and refund may cause a small difference in the amount you receive, which is set by your bank. Full details are in our Refund & Return Policy.
──────────────────────────────
BILLING DESCRIPTOR AND DISPUTED CHARGES
Charges appear on your statement as HONEY PEAK.
If you do not recognise a charge, contact us before opening a dispute with your bank. Most questions are a subscription renewal and we resolve them the same business day. If a dispute is filed for an order that was authorised and delivered as described, we may provide your card issuer with records of your checkout consent, order, delivery and communications, and we may cancel your subscription and decline future orders.
──────────────────────────────
CONTACT
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Member portal: honey-peak.com/pages/customer-portal