Last updated: 18 October 2026
We want you to be satisfied with your order. If something is not right, here is exactly how it works. This policy forms part of our Terms & Conditions and applies to first orders and subscription renewals alike.
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RETURN WINDOW
You have 60 days from the date your order is delivered to request a return, refund or exchange of unopened products.
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WHAT CAN BE RETURNED
Honey Peak is a consumable product sold in individually sealed strips. For hygiene and food safety reasons we can only accept items that are:
- Unopened, with the outer box seal intact
- In their original packaging
- Undamaged and in resalable condition
Opened boxes and unsealed strips cannot be returned. Returned products are never resold to other customers if there is any sign of tampering.
This does not affect your rights where a product arrives faulty, damaged, incorrect or not as described, or where you experience an adverse reaction. Those cases are covered separately below.
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HOW TO START A RETURN
- Email info@honey-peak.com with your order number and the reason for your return.
- We review your request within 2 business days.
- If approved, we send you a return authorisation and the return address.
- Ship the items back within 14 days of approval using a tracked service.
Do not send items back before contacting us. Returns sent without a return authorisation, or to an address we did not provide, cannot be processed or refunded. All returns are handled by mail.
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RETURN SHIPPING COSTS
Changed your mind: you cover the return shipping cost. Use a tracked service. We cannot refund items we do not receive, and we are not responsible for returns lost in transit to us.
Faulty, damaged, incorrect or not as described: we cover the return shipping cost by providing a prepaid label or reimbursing your postage.
There is no restocking fee on any return.
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REFUNDS
We inspect returns within 2 business days of arrival. Approved refunds are issued to your original payment method, in the currency of the original transaction, within 14 days. Your bank may take a further 3 to 10 business days to show the refund. Exchange rate movements may cause a small difference between the amount charged and the amount refunded.
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WHAT IS REFUNDED
Approved refunds cover the price you paid for the returned items. Shipping is free on all orders, so there is no outbound shipping charge to refund.
Import duties, VAT or other taxes paid to your customs authority are not refunded by us. In some countries you can reclaim them directly from your customs authority.
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BUNDLE ORDERS
Bundle offers such as Buy 2 Get 1 Free or Buy 3 Get 2 Free are one order at one price. Free units are part of the bundle.
Returning the whole bundle: you receive a refund of the full amount you paid, and all units, including the free ones, must be returned unopened.
Returning part of a bundle: you may keep some units. Your refund is the amount you paid for the order minus the regular single-box price of each unit you keep. If you keep units equal in value to the amount paid, no refund is due.
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EXCHANGES
We accept exchanges within the same 60-day window, on the same conditions as returns. Email info@honey-peak.com with your order number and what you would like instead. Your replacement ships once we receive and inspect the original item. Return shipping for an exchange follows the rules above.
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DAMAGED, FAULTY OR INCORRECT ITEMS
Email info@honey-peak.com within 7 days of delivery with your order number and photos of the outer packaging and the product. We will send a replacement or issue a full refund, your choice, at no cost to you. In most cases we will not ask you to return the item.
If a seal is broken or a product looks or smells unusual on arrival, do not use it. Contact us and we will replace it.
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ADVERSE REACTIONS
If you experience any unexpected reaction after using our product, stop using it immediately and seek medical attention if needed. Then email info@honey-peak.com or call +1 307-443-5633 with your order number and a description of what happened. We will refund that order in full, even if it has been opened, and we will cancel your subscription on request. We record and investigate every report, and report serious events to the authorities as required by law.
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CANCELLING BEFORE DISPATCH
Contact us as soon as possible at info@honey-peak.com. If your order has not entered handling, we cancel it and refund you in full. Once the parcel has been handed to the carrier, the return process above applies.
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SUBSCRIPTION ORDERS
Cancelling your subscription stops all future charges but does not cancel a renewal that has already been charged and entered handling. That renewal is covered by this policy, including the 60-day window for unopened products. See our Purchase Options Cancellation Policy for full details.
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REFUSED AND UNCLAIMED PARCELS
If you refuse delivery, do not pay import charges, or do not collect your parcel and it is returned to us, we refund the product price once it arrives back in its original sealed condition. Import charges and any return fees charged to us by the carrier are deducted. If the parcel is abandoned, destroyed or seized because import charges were not paid, no refund is issued. See our Shipping Policy.
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FAIR USE
We may decline a refund or return where we see clear signs of abuse, such as repeated refund requests across multiple orders or accounts, returned boxes that are not the products we sent, or a refund requested while a chargeback is open for the same order.
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YOUR STATUTORY RIGHTS
This policy is in addition to, and does not limit, your rights under the consumer laws that apply where you live. In Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. In the UK, your rights for faulty goods under the Consumer Rights Act 2015 are not affected.
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CONTACT
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Member portal: honey-peak.com/pages/customer-portal