Last updated: 27 August 2026
We want you to be satisfied with your order. If something is not right, here is exactly how it works.
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RETURN WINDOW
You have 60 days from the date your order is delivered to request a return or exchange.
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WHAT CAN BE RETURNED
Honey Peak is a consumable product sold in individually sealed sachets. For hygiene and food safety reasons we can only accept items that are:
- Unopened, with the outer box seal intact
- In their original packaging
- Undamaged and in resalable condition
Opened boxes and unsealed sachets cannot be returned.
This does not affect your rights where a product arrives faulty, damaged, incorrect or not as described. Those cases are covered separately below.
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HOW TO START A RETURN
- Email info@honey-peak.com with your order number and the reason for your return.
- We review your request within 2 business days.
- If approved, we send you return instructions and the return address.
- Ship the item back by mail using a tracked service.
Do not send items back before contacting us. Returns received without prior authorisation cannot be processed.
All returns are handled by mail. We do not accept in-store or drop-off returns.
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RETURN SHIPPING COSTS
Changed your mind
You cover the return shipping cost. We recommend a tracked service, as we cannot refund items we do not receive.
Faulty, damaged, incorrect or not as described
We cover the return shipping cost and provide a prepaid label or reimburse your postage.
There is no restocking fee on any return.
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REFUNDS
Once your return arrives at our facility we inspect it within 2 business days.
Approved refunds are issued to your original payment method within 14 days.
All refunds are processed in USD and converted to your local currency by your bank at their prevailing rate. Currency fluctuations may cause a small difference between the amount charged and the amount refunded.
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WHAT IS REFUNDED
Approved refunds cover the price you paid for the returned items.
Shipping is free on all orders, so there is no outbound shipping charge to refund.
Import duties or taxes paid to your customs authority are not refundable by us. In some countries you can reclaim these directly from your customs authority.
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EXCHANGES
We accept exchanges within the same 60 day window, on the same conditions as returns.
Email info@honey-peak.com with your order number and tell us what you would like instead. We will confirm availability and send return instructions. Your replacement ships once we receive and inspect the original item.
Return shipping for an exchange follows the same rules as returns above.
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DAMAGED, FAULTY OR INCORRECT ITEMS
Email info@honey-peak.com within 7 days of delivery with your order number and photographs of the outer packaging and the product.
We will send a replacement or issue a full refund, your choice, at no cost to you. In most cases we will not ask you to return the item.
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CANCELLING BEFORE DISPATCH
Contact us as soon as possible at info@honey-peak.com.
If your order has not entered handling we will cancel it and refund you in full. Once the parcel has been handed to the carrier, the return process above applies.
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SUBSCRIPTION ORDERS
Cancelling your subscription stops all future charges but does not cancel a shipment that has already been billed and entered handling. That order is covered by this Refund and Return Policy.
You can cancel at any time, with no fee and no minimum commitment, through your account or by contacting us. See our Subscription and Billing Terms for full details.
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CONTACT
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time