Purchase Options Cancellation Policy
Last updated: 18 October 2026
Honey Peak Commerce LLC ("Honey Peak", "we", "us") sells its honey strips by subscription, so you receive them automatically on a recurring schedule. By selecting a subscription at checkout, you agree to this policy, which forms part of our Terms & Conditions.
THE SHORT VERSION
- Your subscription renews automatically every 28 days until you cancel.
- Each renewal is charged at the price shown at checkout, plus applicable tax. Shipping is free.
- Cancel anytime online in your member portal. No fee, no minimum commitment, no phone call needed.
- Cancel at least 48 hours before your renewal date to avoid the next charge.
Manage everything in your member portal: cancel, skip, pause, change your delivery date, update your address or payment details, and view your orders at honey-peak.com/pages/customer-portal. Log in with your order number and email. Prefer email? Write to info@honey-peak.com from the email address used on your order.
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1. WHAT YOU AGREE TO AT CHECKOUT
Before you pay, checkout shows the price of your plan, the quantity, the 28-day renewal frequency, that the subscription continues until you cancel, and how to cancel. By completing checkout you give your express consent to be charged the first order amount immediately and each renewal amount automatically every 28 days until you cancel.
Right after purchase we email you a confirmation that repeats these terms, your next billing date and a direct link to cancel. Keep it for your records.
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2. HOW YOUR SUBSCRIPTION WORKS
Your first order is charged at checkout. Every 28 days after that, your plan renews automatically: we charge the payment method on file on the renewal date and ship your order shortly after. Each renewal is the same plan, quantity and price you selected at checkout, unless you change it or we notify you of a price change under section 9.
Your next billing date is always shown in your member portal.
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3. CANCEL ANYTIME
You can cancel at any time, for any reason, with no cancellation fee, penalty or minimum commitment.
Three ways to cancel:
- Online: open your member portal at honey-peak.com/pages/customer-portal, log in with your order number and email, go to Subscription and select Cancel. Effective immediately.
- Email: write to info@honey-peak.com from the email address used on your order with the subject "Cancel". We process it within 1 business day.
- Phone: call +1 307-443-5633 during support hours. We process it within 1 business day.
When you cancel online, we may show you one optional offer (such as a discount or a pause). You can decline it and complete your cancellation on the same screen.
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4. CANCELLATION DEADLINE
To avoid being charged for your next renewal, cancel at least 48 hours before your renewal date. Renewal orders start processing up to 48 hours in advance.
If you cancel less than 48 hours before renewal and that renewal has already been charged, the order will still ship. It is covered by our Refund & Return Policy, including our 60-day return window for unopened products. Your cancellation applies to all renewals after it.
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5. AFTER YOU CANCEL
Your cancellation stops all future renewals. Orders already charged will still be delivered. You will receive a cancellation confirmation by email. If you do not receive it within 1 business day, contact info@honey-peak.com so we can confirm it went through.
If you are ever charged after a confirmed cancellation, we will refund that charge in full.
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6. SKIP, PAUSE OR CHANGE
Instead of cancelling, you can skip a delivery, pause, change your delivery date, or change your plan size in your member portal or by emailing info@honey-peak.com. Changes made at least 48 hours before your renewal date apply to that renewal.
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7. BUNDLE AND MULTI-PACK OFFERS
Offers such as Buy 2 Get 1 Free or Buy 3 Get 2 Free are priced as a bundle. The free units are part of the bundle and ship with the paid units. Unless the offer says otherwise, the bundle and its free units renew together at the same bundle price.
If you return or request a refund on a bundle, the refund is based on the amount you actually paid for that order. Free units are part of the order and must be returned with it, as described in our Refund & Return Policy.
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8. REFUNDS
Refunds on first orders and renewals are handled under our Refund & Return Policy. Cancelling a subscription does not automatically refund past orders. To request a refund, contact info@honey-peak.com within the window stated in that policy.
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9. PRICE AND TERM CHANGES
If we change your subscription price or any material term, we will email you at least 30 days before the change applies to your next renewal. You can cancel in your member portal or by email before it takes effect. If you do not cancel, the new price or term applies from the renewal date stated in our email. Price changes never apply to charges already processed.
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10. FAILED PAYMENTS
If a renewal payment is declined, we will email you and retry the charge up to 3 times over the following 30 days. You can update your payment method in your member portal at any time. If payment is not successful within 30 days, your subscription is cancelled automatically and no further charges are attempted. Orders do not ship until payment succeeds.
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11. ADDRESS AND PAYMENT DETAILS
You are responsible for keeping your shipping address, email and payment details up to date in your member portal before each renewal date. We are not responsible for orders delayed or lost because of an incorrect or outdated address you provided.
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12. CHARGEBACKS
Please contact us before disputing a charge with your bank. We resolve most billing questions the same business day, and a dispute usually takes your bank weeks.
If you file a chargeback for an order that was authorized under this policy and delivered as described, we may provide your card issuer with records of your checkout consent, order, delivery tracking, emails and policy acceptance. We may also cancel your subscription and decline future orders.
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13. OUR RIGHT TO CANCEL OR MODIFY
We may cancel or suspend a subscription if a product becomes unavailable, if we suspect fraud, abuse or resale, if you breach our Terms & Conditions, or if we discontinue the subscription program. If we cancel, you will not be charged for future renewals, and any renewal charged but not shipped will be refunded in full.
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14. YOUR STATUTORY RIGHTS
Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live, including automatic renewal, cancellation and refund rights in the United States, United Kingdom, Canada, Australia and New Zealand.
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15. CONTACT
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time
Member portal: honey-peak.com/pages/customer-portal