Shipping Policy

Last updated: 18 October 2026

Honey Peak ships worldwide. Shipping is free on every order, to every country we serve. No minimum spend, no code needed. This policy forms part of our Terms & Conditions.

──────────────────────────────

DELIVERY TIME

Handling: 1 to 2 business days
Transit: 3 to 5 business days
Total: 4 to 7 business days

Order cut-off: 10:00 PM Pacific Time (Los Angeles)

Orders placed before the cut-off on a business day begin processing the same day. Orders placed after the cut-off, on a weekend or on a public holiday begin processing the next business day. Handling and transit run Monday to Friday; weekends and public holidays are not business days.

Subscription renewals are charged on the renewal date and ship within the same handling time.

──────────────────────────────

SHIPPING RATES

Free shipping on all orders, applied automatically at checkout.

United States: Free, 4 to 7 business days
Canada: Free, 4 to 7 business days
United Kingdom: Free, 4 to 7 business days
Australia: Free, 4 to 7 business days
Rest of world: Free, 4 to 7 business days

Delivery windows are estimates, not guarantees. Remote areas, customs inspections, severe weather, peak seasons and carrier delays can extend transit. We are not liable for delays caused by carriers, customs or events outside our control.

──────────────────────────────

WHERE WE DO NOT SHIP

We may refuse or cancel orders to destinations where our products or their ingredients are restricted, where carriers do not deliver, or where sanctions apply. If we cannot ship your order, we refund you in full.

──────────────────────────────

ORDER TRACKING

You receive an order confirmation email immediately after purchase, and a tracking number and link once your parcel is handed to the carrier. Tracking can take up to 24 hours to activate. If it has not updated after 48 hours, contact info@honey-peak.com.

──────────────────────────────

DISCREET PACKAGING

All orders ship in plain, unbranded outer packaging. No reference to the product, its category or its contents appears on the outside of the parcel. The sender name on the label is Honey Peak.

──────────────────────────────

DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address at checkout, and for keeping it up to date in your member portal before each subscription renewal. Addresses cannot be changed once an order has entered handling.

If a parcel returns to us because the address was incorrect, incomplete or unclaimed, we will contact you to arrange redelivery. Redelivery may require you to cover the reshipment cost.

──────────────────────────────

TITLE AND RISK OF LOSS

Title and risk of loss pass to you when we hand your order to the carrier. We still stand behind every parcel: if one is confirmed lost in transit, we replace or refund it as described below.

──────────────────────────────

LOST, DELAYED OR DAMAGED PARCELS

Not arrived 10 business days after your estimated delivery window? Email info@honey-peak.com with your order number and we open a carrier investigation.

Confirmed lost in transit? We send a free replacement or issue a full refund, your choice.

Tracking shows delivered but you cannot find it? Check with neighbours, building reception and your mailbox, then email us within 7 days of the delivery scan. We will open a claim with the carrier. Because the carrier confirmed delivery to the address you provided, replacements for parcels marked delivered are at our discretion and limited to one per customer.

Arrived damaged? Email us within 7 days of delivery with your order number and photos of the outer packaging and the product. We replace the affected items at no cost.

──────────────────────────────

TAXES, DUTIES AND IMPORT CHARGES

United States
Applicable state and local sales tax is calculated from your shipping address and added at checkout, where required by law. The total, including tax, is shown before you confirm payment. For subscriptions, tax is recalculated on each renewal using the rates in effect on the billing date and your current shipping address.

Orders shipped outside the United States
Unless stated otherwise at checkout, all orders shipped outside the United States are shipped Delivered Duties Unpaid (DDU). You are the importer of record and are solely responsible for all import duties, customs fees, VAT, GST, HST, brokerage and handling fees, and any other taxes or charges imposed by your country ("Import Charges").

Import Charges are not included in our product or shipping prices. They are set by your government and the carrier, not by Honey Peak. We cannot predict or control their amount. If you are unsure what you may be charged, check with your local customs office before ordering.

Where the law of your country requires us to collect VAT or GST at the point of sale (for example, on low-value consignments to the United Kingdom or Australia), that tax is shown and charged at checkout and should not be charged again on delivery.

Import Charges apply to every shipment, including each subscription renewal.

──────────────────────────────

CUSTOMS DECLARATIONS AND IMPORT RULES

We declare every shipment accurately and at its true value. We cannot mark orders as gifts, lower the declared value, or split shipments to reduce Import Charges.

You are responsible for ensuring that our products may be lawfully imported into your country, including any personal import limits for dietary supplements. We are not responsible for delays, inspections, holds or seizures by customs authorities.

──────────────────────────────

REFUSED, UNCLAIMED OR ABANDONED PARCELS

If you refuse delivery, do not pay Import Charges, or do not collect your parcel and it is returned to us, we refund the product price once it arrives back in its original sealed condition. Import Charges and any return or handling fees charged to us by the carrier are deducted from the refund.

If a parcel is abandoned, destroyed or seized by customs or the carrier because Import Charges were not paid, no refund is issued. Dietary supplements are often destroyed rather than returned in these cases.

──────────────────────────────

QUESTIONS


Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time

*MEDICAL & HEALTH DISCLOSURE: *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. For adults 18 and over only. Please consult with your doctor if you take nitrates, blood pressure medication, or blood thinners, or if you have a heart condition, unless approved by your physician. Contains honey and bee products. Do not use if you are allergic. Consult your physician before use, especially if you have a medical condition or take any medication. Individual results vary. Use only as directed. See our Medical Disclaimer for full details.