Shipping Policy
Last updated: 27 August 2026
Honey Peak ships worldwide. Shipping is free on every order, to every country we serve. No minimum spend, no code needed.
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DELIVERY TIME
Handling: 1 – 2 business days
Transit: 3 – 5 business days
Total: 4 – 7 business days
Order cut-off: 10:00 PM Pacific Time (GMT-08:00, Los Angeles)
Orders placed before the cut-off on a business day begin processing the same day. Orders placed after the cut-off, on a weekend, or on a public holiday begin processing the next business day.
Handling and transit run Monday to Friday. Weekends and public holidays are not counted as business days. Delivery estimates adjust automatically when a public holiday falls inside your delivery window.
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SHIPPING RATES
Free shipping on all orders. Applied automatically at checkout.
United States — Free — 4 to 7 business days
Canada — Free — 4 to 7 business days
United Kingdom — Free — 4 to 7 business days
Australia — Free — 4 to 7 business days
Rest of world — Free — 4 to 7 business days
Delivery windows are estimates, not guarantees. Remote postcodes, customs inspections, severe weather and carrier delays can extend transit.
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ORDER TRACKING
You receive an order confirmation email immediately after purchase.
You receive a tracking number and link once your parcel is handed to the carrier.
Tracking can take up to 24 hours to activate. If it has not updated after 48 hours, contact info@honey-peak.com.
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DISCREET PACKAGING
All orders ship in plain, unbranded outer packaging. No reference to the product, the category or the contents appears on the outside of the parcel. The sender name on the label is Honey Peak.
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DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address at checkout. Addresses cannot be changed once an order has entered handling.
If a parcel returns to us because the address was incorrect, incomplete or unclaimed, we will contact you to arrange redelivery. A second delivery may require you to cover the reshipment cost.
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LOST, DELAYED OR DAMAGED PARCELS
Not arrived after 10 business days past your estimated window? Email info@honey-peak.com with your order number and we will open a carrier investigation.
Confirmed lost in transit? We send a free replacement or issue a full refund, your choice.
Arrived damaged? Email us within 7 days of delivery with your order number and photos of the outer packaging and the product. We replace the affected items at no cost.
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VAT, DUTIES AND IMPORT TAXES
Prices shown on our website are exclusive of VAT, GST, sales tax, customs duties and import charges unless stated otherwise at checkout.
United States
State and local sales tax, where applicable, is calculated and displayed at checkout before you confirm payment.
Canada, United Kingdom, Australia and all other international destinations
Orders ship on a Delivered Duty Unpaid basis. Your national customs authority may charge import duties, VAT, GST or handling fees on arrival. These charges are set by your government, not by Honey Peak, and are payable by the recipient. We do not collect them at checkout and have no control over the amount.
Customs policies vary between countries. If you are unsure what you may be charged, check with your local customs office before ordering.
If a parcel is refused at customs or abandoned because import charges were not paid, the order is treated as a refused delivery. Any refund will exclude our return handling costs.
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QUESTIONS
Email: info@honey-peak.com
Phone: +1 307-443-5633
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time